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Terms of Use

Introduction

Welcome to MyGSMVillage! These Terms of Use (“Terms”) govern your use of our platform and services. By accessing or using MyGSMVillage, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our services.

1. Definitions

  • “Platform” refers to the MyGSMVillage website and any associated applications or services.
  • “User” refers to any individual or entity accessing or using the platform, including customers and technicians.
  • “We,” “Us,” or “Our” refers to MyGSMVillage and its operators.
  • “Technician” refers to service providers listed on the platform who offer repair services.
  • “Customer” refers to users seeking repair services through the platform.

2. User Responsibilities

By using our platform, you agree to:

  • Provide accurate and complete information during registration or service requests.
  • Use the platform in compliance with all applicable laws and regulations.
  • Refrain from: 
    • Misusing the platform (e.g., hacking, spamming, or uploading harmful content).
    • Impersonating others or providing false information.
    • Engaging in any activity that disrupts or harms the platform’s functionality.
  • Maintain the confidentiality of your account credentials and notify us immediately of unauthorized access.

3. Services Provided

  • Connecting Customers and Technicians: MyGSMVillage acts as a facilitator, connecting users who need device repair services with qualified technicians.
  • Logistics Support: We provide an option for logistics services for pickup and delivery of devices.

We do not guarantee the quality of services provided by technicians or logistics partners. Customers and technicians are solely responsible for their interactions and agreements.

4. Account Registration

To access certain features, users must register for an account. You agree to:

  • Provide accurate and up-to-date information.
  • Update your account details as necessary.
  • Be responsible for activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Payment and Fees

  • Payment for repair services or logistics is processed securely through third-party payment providers.
  • Fees for services are displayed clearly before you confirm a transaction.
  • All payments are final, except as outlined in our refund policy.

6. Refunds and Disputes

Refunds

Refunds may be issued under the following conditions:

  • Services were not rendered as agreed.
  • A dispute is resolved in favour of the customer.

Disputes

In case of a dispute between a customer and a technician:

  • The parties are encouraged to resolve the issue amicably.
  • MyGSMVillage may mediate disputes but is not obligated to do so.

7. User-Generated Content

Users may post reviews, comments, or other content on the platform. By submitting content, you:

  • Grant us a non-exclusive, royalty-free license to use, modify, and display your content.
  • Represent that your content does not infringe on third-party rights or violate applicable laws.

We reserve the right to remove content that violates these Terms or is deemed inappropriate.

8. Intellectual Property

All content on the platform, including text, graphics, logos, and software, is the property of MyGSMVillage or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use content without prior written permission.

9. Limitation of Liability

MyGSMVillage is not liable for:

  • The quality or outcome of repair services provided by technicians.
  • Damages arising from the use or inability to use the platform.
  • Unauthorised access to your account resulting from your negligence.

Our total liability under these Terms is limited to the fees you paid for the services.

10. Termination

We reserve the right to suspend or terminate your access to the platform if you:

  • Violate these Terms.
  • Engage in fraudulent or illegal activities.

Upon termination, your access to the platform and any associated data may be permanently deleted.

11. Modifications to the Terms

We may update these Terms from time to time. Changes will be communicated through the platform or via email. Continued use of the platform after updates constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Nigeria. Any disputes arising from these Terms will be resolved in the court of law in Nigeria.

13. Contact Us

If you have questions about these Terms, please contact us:

Email: support@mygsmvillage.com

By using MyGSMVillage, you acknowledge that you have read, understood, and agree to these Terms of Use.