Introduction
Welcome to MyGSMVillage. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide
We collect the following information directly from you:
- Account Information: Name, email address, phone number, password, and profile details.
- Service Requests: Details about the repair services you request, including device information (e.g., brand, model, issues).
- Payment Information: Billingaddress and payment details (e.g., credit/debit card information) processed securely through third-party payment gateways.
- Logistics Information: Pickup and delivery addresses and preferences for logistics services.
- Communications: Messages, emails, or chat conversations between users and technicians or with our support team.
b. Information We Automatically Collect
When you use our platform, we collect:
- Usage Data: IP address, browser type, device type, operating system, and access times.
- Location Data: Approximate location derived from your IP address.
- Cookies and Tracking Technologies: Data on your interactions with the website to enhance user experience and for analytics.
c. Information from Third Parties
We may collect additional data from third-party integrations, such as social media platforms or payment processors, based on your permissions.
2. How We Use Your Information
We use your information for the following purposes:
a. To Provide and Improve Our Services
- Facilitate connections between customers and technicians.
- Process transactions and deliver logistics services.
- Customize your experience on the platform.
b. For Communication
- Notify you about service updates, promotions, or changes to our terms.
- Respond to your queries and support requests.
c. For Security and Compliance
- Detect and prevent fraud, unauthorized access, or other illegal activities.
- Comply with legal obligations and enforce our terms of service.
d. For Analytics and Marketing
- Analyse platform usage to improve functionality and performance.
- Deliver personalized advertisements and promotions (with your consent).
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following scenarios:
a. With Technicians
To facilitate service requests, we share relevant details (e.g., device issue, contact details, and pickup/delivery addresses) with the assigned technician.
b. With Logistics Providers
For pickup and delivery services, we share necessary information with third-party logistics companies.
c. With Third-Party Service Providers
We work with trusted providers for payment processing, cloud hosting, analytics, and marketing.
d. For Legal Compliance
We may disclose your information to regulatory authorities or law enforcement if required by law or to protect our legal rights.
4. Your Rights and Choices
a. Access and Update
You can access, update, or correct your personal information through your account settings.
b. Data Portability
Request a copy of your data in a portable format.
c. Deletion
Request the deletion of your personal data. Note that we may retain some information for legal or regulatory purposes.
d. Marketing Preferences
Opt out of marketing communications by updating your preferences in your account settings or using the unsubscribe link in emails.
e. Cookies
Manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your data, including:
- Encryption: Data in transit and at rest is encrypted.
- Access Controls: Restricted access to personal data based on roles.
- Regular Audits: Security assessments to identify and address vulnerabilities.
While we strive to protect your information, no method of transmission or storage is 100% secure. Please use the platform responsibly.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, so please review their policies separately.
8. International Data Transfers
If you are accessing our platform from outside the country where our servers are located, your data may be transferred internationally. We ensure appropriate safeguards are in place to protect your data during such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated through the platform or via email. Please review the updated policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
Email: tech@mygsmvillage.com
By using MyGSMVillage, you acknowledge that you have read and understood this Privacy Policy.